Building a 21st Century Maintenance Team

Hiring and supporting a maintenance professional in the apartment world was simple in the past. It generally consisted of: “Welcome to the team. Here are your keys.”

There is much more to it in 2024—particularly if you want the technician to remain with your organization. With a shortage of maintenance professionals in the industry, procuring high-performing associates can be a competitive process. The competition sometimes includes other industries, as well, with some able to offer techs better introductory incentives.

In addition to the competition aspect, today’s techs are an ambitious bunch. They want to know whether your organization will provide them with sufficient opportunities to grow along with proper training and development resources. They will inquire about innovative tech tools you have available to enhance their daily duties and whether their proportion of on-call hours will be reasonable.

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